Refund policy

Returns

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at uvdesign369@gmail.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item, packaging, and shipping label

Once we review your request, we will arrange a replacement or another appropriate solution if the issue is confirmed.

Refunds

Refunds are only issued if:

  • You receive a damaged or defective product that cannot be replaced, or

  • We shipped the wrong item and cannot provide the correct replacement.

If a refund is approved, it will be processed to your original payment method within 3–5 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Missing Items

If any item is missing from your order, please contact uvdesign369@gmail.com within 5 days of delivery.

Include:

  • Your order number

  • A photo of the packing slip (if included)

  • A photo of all items received

  • A photo of the shipping label

Requests submitted after 5 days may not be eligible for assistance.

Contact Us

If you have any questions about your order or this policy, please contact us at:

Email: uvdesign369@gmail.com